Legals

1. How do I open an account at UnionBet?
   To open an account, simply click on the green “Join Now" button. This will take you to a very simple sign up sheet. Fill in your information, and make sure everything is correct. It literally takes one minute to complete. 
2. I haven’t received any verification email during registration - What do I do?
   If you haven’t received a verification email, you can press the resend email button and see if you get a new one. Check your spam-filter. If that doesn’t work, try to do the registration again. You can also contact our support team and we will happily help solve it for you.
3. I can’t seem to be able to open an account, what’s wrong?
   Not being able to open an account can be caused by many things. Make sure that you have filled in all fields correctly. You will get a red error text on fields that are not. See to it that your phone number hasn’t already been used. Maybe you already have an account? You can retrieve a new password by clicking “Forgot your password?” after pressing the “Log In” button.
4. How do I unsubscribe from receiving promotional emails and texts?
   To unsubscribe from communications, go to “My Account” (the three lines at the top left) and click “Preferences”. There will be sliders for email and SMS.
5. How do I close my account?
   If you wish to take a break and temporarily close your account, you can take a time-out. A time-out is a short, limited time period where you will not be able to access your account. Should you wish to have your account closed for a longer time period, please contact our support team via support@unionbet.com or our Live Chat.
6. I don’t remember if I have an account at Goatz. How do I check if I do?
   If you don’t remember having an account with us, you can ask to reset and create a new password by pressing “Forgot your password?” after pressing the “Log In” button. You can also contact our support team via support@unionbet.com or our live chat and we will happily help you.
7. There’s no one answering on Live Chat. Why?
   They should be. We have 24/7 Live Chat support. There might be some technical issues Feel free to send us an email at support@unionbet.com and we’ll get back to you as soon as possible.

1. How do I make a deposit?
   To make a deposit, simply click on “Deposit” on the right-hand side of the site while logged in. Choose your preferred payment method and follow the instructions.
2. How do I make a withdrawal?
   To make a withdrawal, click on "Withdraw" on the top-right of the site while logged in. You will be prompted to fill in details related to your withdrawal method.
3. What deposit methods can I use?
   Deposit methods are dependent on your location. We offer several different cards, e-wallets, and even cryptocurrency. You can view all the deposit methods here.
4. What withdrawal methods can I use?
   Withdrawal methods are dependent on your location. We offer several different cards, e-wallets, and even cryptocurrency. You can view all withdrawal methods here.
5. My deposit failed, what’s wrong?
   Make sure all your information is correctly filled in and that you are on the correct page. Make sure you are using our accepted payment methods for your location. The most common reason for failed deposits can usually be traced to your bank. Make sure you have sufficient funds and if you keep getting errors, feel free to contact our support team.
6. I made a deposit but I cannot see the funds in my account, why?
   No need to worry! Check if any funds have been deducted from your bank account and contact us if it has. Most errors can be solved without having to provide a proof of payment. In some cases though, this might be required for us to investigate with the payment provider.
7. Are there any deposit or withdrawal fees at UnionBet?
   We do not have any fees on deposits or withdrawals. However, external fees (imposed by your bank or payment provider) may be applied, depending on the payment method you choose.
8. I cannot withdraw money from my account. What’s wrong?
   Make sure to follow the instructions. Are you entering the correct balance? Do you have bonus funds still on your account that are not withdrawable? If all information is correct, try to reload the page or try a different browser. If the problem persists, feel free to contact support and we will help.
9. I have made a withdrawal, when will I receive my money?
   The processing time depends on which method you have used to withdraw. Bank Transfers can take 1-5 business days while e-wallets are instantaneously processed once approved by our payments team.
10. Are there any limits on how much I can deposit?
    There are no upper daily, weekly, or monthly limits on how much you can deposit. However, different payment methods have a cap on how much you can deposit per transaction. You can see more information on the payments page, here.
11. Are deposits with crypto currencies possible at UnionBet?
    Yes! To deposit with crypto currency, go to the deposit page and you will be able to choose it from the deposit menu.
12. Are withdrawals with crypto currencies possible at UnionBet?
    Yes! To withdraw with crypto currency, go to the withdrawal page and you will be able to choose it from the withdrawal menu.

1. When can I receive a bonus?
   Just by signing up with UnionBet, you will be eligible to select a welcome offer in the registrations form: Odds or Casino. You can see the welcome offer in your “Rewards” section or view it here.
2. What are the welcome bonuses at UnionBet?
   When you sign up with us, you can choose a card in the registration form (last page). The welcome bonus you chose will be visible in the cashier and under "My Account - Bonuses".
3. How do I get my welcome bonus?
   When you have signed up and are ready to make your first deposit, simply click on "Deposit" and you will be taken to the cashier, where you can apply the bonus to your first deposit. Make sure you have the bonus ticker on when you make your deposit.
4. How can I activate free spins, if I have any?
   If you have any free spins on your account, they will be automatically visible in your “Rewards”. Simply click on “Play Now” and you will be taken to the game with the free spins activated.
5. Do all games count towards the wagering requirements?
   Games contribute differently in terms of wagering percentages, some games might have 0% contribution while others have 100%. You can see a full list of these games and types here.
6. How does the bonus wagering work at UnionBet?
   The wagering of bonuses at UnionBet is 40x, if not stated otherwise. The casino bonuses are No-Sticky, meaning that your real money balance will always be used first. Your real money and your bonus money are completely separated. The bonus wagering starts when you have no real money left (you dip into your bonus balance). The Sports bonuses are a bit different and have their own terms and conditions, but don't worry, they are clearly outlined and easy to understand.
7. How and when can I withdraw my bonus money?
   Bonus money is not withdrawable, you will have to complete the wagering requirements before a withdrawal is possible. Once you have completed the wagering requirements, your bonus money will turn into real money. Should you wish to, it is possible to forfeit the bonus before completing wagering by going into the “Bonus” section. You can also see your wagering status by going to the “My Account - Bonus” section.

1. What is "Level Up"?
   Level Up is our level-up system. You will complete levels as you play games in the casino, and you will receive UniCoins automatically when you Level Up.
2. How many levels are there?
   The levels are limitless. You can play forever.
3. What can I do with my UniCoins?
   Well, sticking them under the mattress won't do any good, so you will have to spend them. You will get plenty of value for your coins in the UnionBet Shop.
4. How long are Free Spins valid for?
   Your Free Spins will be available to claim for 7 days.
5. Do Free Spins count towards Level Up?
   Free Spins do not contribute to Level Up.

1. Game(s) are loading slowly. What’s up?
   Make sure that there’s no problem with your internet connection and that you are not overextending your bandwidth by running too many programs in the background. Always make sure that you’re running the latest version of your browser. Make those updates.
2. The game just froze mid-round! What do I do?
   No need to worry! If your game happens to freeze mid-round, it will always go back to where it was left off, no progress or funds will be lost. In the off chance that it does not happen, do NOT continue playing. Please contact support immeadetly and provide game name and exact time of the malfunctioning spin. We will contact the game provider on your behalf.
3. I cannot open the game I want to play, why?
   This can be because you have lost connection to the server. Try to refresh the game or even restart your browser. Make sure that you don’t have any issues with your internet connection, as this can also be a reason for not being able to open a game. Also, make sure you are in a country where you are allowed to play. You can find the Restricted Countries list in our Terms and Conditions.

1. Is my money safe at UnionBet?
   Being a regulated sportsbook and casino, Gaming Authorities regularly check to ensure that players’ account balances are accounted for. UnionBet's website is also covered by SSL, meaning that all information is handled through safe connections.
2. Where is UnionBet regulated?
   We currently hold a license in Kahnawake. If you are unsure about which countries are restricted from playing with us, you can view restricted countries in our Terms & Conditions.
3. How long does it take to verify my documents?
   Usually, verifying basic documents like ID and Proof of Address is a very fast process. It merely takes a couple of minutes if everything is in order.  Other, more complicated documentation might take a bit longer. Please allow up to 72 hours as we may be subject to a high amount of requests.
4. How do I know if my account has been verified?
   Once your account has been verified, you will receive an email saying that it was successfully done. You can also track your verification progress in "My Account".
5. Do I get notified about my verification status?
   Once your account has been fully verified, you will receive an email confirmation. Should we require more information or additional documents, you will be communicated through email about this as well.
6. What do I do if I suspect my account has been compromised?
   If you believe your account has been compromised, make sure to contact our support team immediately and we will help you resolve it.
7. Do you share my information with third parties?
   We may disclose your personal information if required by law, regulation, or other legal subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it to be necessary to protect the legitimate interests of the Company, its customers, or any third party. You can read more about this in our Privacy Policy.

1. Do you offer any assistance in controlling my gambling habits?
   Yes. Offering tools to assist our players in this topic is pivotal for us. We have different limits and time-out options available, should it be something you feel is needed.
2. Am I able to set limits on my account?
   Yes. You can do this by navigating to "My Account". You will be able to choose your Deposit Limit on a daily, weekly and/or monthly basis. Should you feel you want to take a time-out, or self-exclude, please contact us via support@unionbet.com or through Live Chat.
3. Can I change my limits at any time?
   You can change your limits, however, if you want to increase your limits there will be a cool-down period of 24 hours. Decreasing limits takes effect immediately. 
4. What happens to my money, should I choose to self-exclude my account?
   Should you have an account balance and your account is self-excluded, it’s advised that you contact our support team for help. Note that further documents might be needed for this process.
5. Can I remove a self-exclusion?
   No, as a general rule that is not possible. In certain cases involving self-exclusions of 6 months and above, exceptions can be made if certain criterias are met. A 48 hour cool-down period will apply before the account will be reopened. 
6. Will my withdrawal be processed if I self-exclude my account?
   If you have a processing withdrawal before self-excluding, it will be handled like any other withdrawal and processed normally.
7. While I am self-excluded, can I open and use another account?
   Only one account per person is permitted. You will not be allowed to have more than one account at any given point.

Should you have more questions about our Responsible Gaming policies, you can click here.