Responsible Gaming

 

At UnionBet.com, we are dedicated to fostering a safe and responsible gaming environment. While gaming can be an enjoyable form of entertainment, we recognize that it can lead to challenges for some individuals. Our commitment is to provide tools and resources to help you maintain control over your gaming activities.

 

Tips for Responsible Gaming

• Budget Wisely: Only play with money you can afford to lose.
• Set Time Limits: Allocate specific times for gaming and adhere to them.
• Avoid Chasing Losses: Accept losses as part of the game and avoid trying to recover them through continued play.
• Play for Entertainment: View gaming as a form of entertainment, not a way to make money.
• Stay Balanced: Ensure gaming doesn't interfere with your personal responsibilities or social life.
• Avoid Impairments: Do not play under the influence of alcohol, drugs, or when feeling distressed.

 

Setting Personal Limits

To support responsible gaming and to allow you to play within your means, we offer customizable limits:
Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit to manage your spending effectively.

Important: Increasing or removing existing limits will take 24 hours to come into effect. During this period, you may cancel the request.
Decreasing limits take effect immediately.

How deposit limits reset: Deposit limits follow a rolling calendar format.
Example: If you set a €100 weekly deposit limit today at 9:00 AM, it will reset exactly 7 days later at 9:00 AM.
Monthly limits reset 30 days from the time of setting.

To set a limit, visit My Account > Responsible Gaming. If you need assistance with setting different types of limits, please contact our Customer Support.

 

Need help deciding your limit? Try this quick budgeting formula:

+ Your Income
- Rent / Mortgage
- Utilities
- Groceries
- Other
= Your Personal Budget

Your deposit limit should remain well within your personal budget.

 

Time for a quick break?

We want to make sure your time with us stays fun and under your control. Whether you’re looking to focus on a different part of the site or just want to step away from the action for a while, we have tools to help you keep things balanced.

Casino Timeout

If you feel like taking a break from Casino and want to stick to our sportsbook, this is the tool for you. It blocks all casino wagering, but keeps the rest of your account active.

Sports Timeout

If you´d rather stick to the casino for a bit or just want to step back from the betting markets, this tool blocks sports wagering specifically. It´s a simple way to take a break whenever you need one. 

General Timeout

The “Full reset”. When you feel like taking a complete break from our platform for a short time, this is the best move. This lets you unplug completely. You will not be able to wager, receive bonuses or make any deposits during this time period. You will still be able to login and withdraw in case you have any existing balance that you wish to withdraw or submit any pending KYC documents that are missing.

Any timeout you are able to set either for 24 hours or 7 days.

To request a time-out:

You can do so via your “my account” section directly. If you wish to set a longer break, a different break or need some help to find the right option for you contact our customer support via Live chat or email at support@unionbet.com. Please note: Requests made via email may take up to 24 hours to be processed. We will confirm once the time-out has been applied.

 

Taking a longer break?

Sometimes, a short break or a temporary timeout is not what you´re looking for. If you feel that your gaming is not anymore just a hobby or that you are not playing for entertainment anymore and that you think that gambling is affecting you negatively. Self-exclusion is the most effective tool we offer.

What it is?

Self exclusion is a formal and voluntary agreement between you and us. By choosing this option you will not be able to login, deposit or play any games and you will be removed from any marketing lists for the designated period.

What durations do we offer?

We offer several durations to fit your needs: 3 months, 6 months, 1 year, 3 years, 5 years or permanent.

Please note that once activated, your self-exclusion is binding for a minimum of 6 months. You may only request to reopen your account once this initial 6-month period has concluded.

Important: Prior to activating a self exclusion make sure that you withdraw any remaining funds you may have on your account. You are not allowed to create a new account when your account is self-excluded.

To initiate self-exclusion: Please contact Customer Support via Live Chat or email at support@unionbet.com.

Note: Requests made via email may take up to 24 hours to process. You will receive a confirmation once applied.

Self-Assessment

Recognizing potential gambling problems is crucial. Reflect on the past year and consider the following questions:

• Have you bet more than you could afford to lose?
• Do you need to gamble with larger amounts to achieve the same excitement?
• Have you tried to win back money you've lost by gambling more?
• Have you borrowed money or sold possessions to fund gambling?
• Do you feel you might have a gambling problem?
• Has gambling caused health issues like stress or anxiety?
• Have others criticized your gambling habits?
• Has gambling led to financial problems for you or your household?
• Do you feel guilty about your gambling behavior?

If you answer "yes" to any of these questions, it may indicate a gambling problem. We encourage you to seek assistance from the professional organizations listed below.

 

Support Resources

If you or someone you know is struggling with gambling, consider reaching out to these organizations:

Gamcare: where you can find contact information for advice and support. Visit Gamcare

GamblingTherapy: Provides free advice and support, including a helpful app. Visit Gambling Therapy

GamblersAnonymous: A community sharing experiences and support. Visit Gamblers Anonymous

BeGambleAware: Provides a free assessment if you think you are at risk. Visit BeGambleAware

Betblocker: Free worldwide self-help resources. Visit Betblocker

 

Protecting Minors

Gambling at UnionBet.com is strictly limited to persons aged 18 and over. We enforce age verification and may request ID. Accounts found to be underage will be closed, and transactions voided.

• Keep login details confidential.
• Use filtering software to block gambling sites on shared devices.
• Educate minors about the legality and potential harms of gambling.

 

Filtering Tools

To restrict access to gambling sites:

Betblocker:  Blocks access to gambling sites and offers support around responsible gaming. Visit Betblocker

Net nanny: Helps block inappropriate content, including gambling sites. Visit Net Nanny

 

UnionBet.com operates under a strict Responsible Gaming framework in line with applicable regulatory requirements. For more information or personalised support, contact us at support@unionbet.com.

UnionBet.com is licensed and regulated by the Kahnawake Gaming Commission. The information on this page is intended to support our players and promote a healthy gaming environment.